The library will be closed Wednesday, June 19, for the Juneteenth Holiday.

Community Resources Guide


Black Hawk County General Assistance - Immediate assistance to those who cannot obtain it from any other source.

Address: 1407 Independence Ave., 4th Floor, Waterloo, IA 50703

Phone: 319-292-2261

Black Hawk County DHS

Phone: 319-291-2441


Your Life Iowa - Confidential support for addictions, suicidal thoughts, or mental health.

Phone: 855-581-8111

Text: 855-895-8398



National Domestic Violence Hotline

1-800-799-SAFE (7233)

1-800-787-3224 TTY


National Sexual Assault Hotline

1-800-656-HOPE (4673)


Amani Community Services - Sexual assault agency serving African Americans in Iowa.

Address: 2315 Falls Ave., Suite 1, Waterloo, IA 50701

Phone: 319-232-5660

24 hour after care: 888-983-2533


Domestic Abuse Response Team - Black Hawk County

Address: 715 Mulberry St., Waterloo, IA 50703

Phone: 319-291-4331


Friends of the Family - Help for individuals in crisis due to houselessness, domestic violence, sexual assault, and human trafficking.

Waterloo office: 1009 Peoples Square Waterloo, IA 50702

Phone: 319-234-0232

Victim Services Hotline: 319-352-0037

Housing Services Hotline: 319-233-3094

Crisis Line: 800-410-7233


Iowa Victim Service Call Center


Text IOWAHELP to 20121


Riverview Center - Client-centered care for individuals affected by sexual assault in Iowa.

Address: 100 East Park Ave., Suite 250, Waterloo, IA 50703

Phone: 319-939-9599

Sexual Assault Hotline: 888-557-0310



Cedar Valley Hospitality House - Daytime shelter for currently unhoused Cedar Valley residents 

Address: 1003 Mulberry St., Waterloo, IA 50703

Phone: 319-234-1311


Salvation Army Men’s Shelter

Address: 149 Argyle St., Waterloo, IA 50703

Phone: 319-233-1952


Salvation Army Women and Children’s Shelter

Address: 603 S Hackett Rd., Waterloo, IA 50701

Phone: 319-232-0397


Saint Francis of Assisi Catholic Worker House - Provides food and shelter for male citizens in need.

Address: 321 East 8th St., Waterloo, IA 50703

Phone: 319-232-2116


Friends of the Family - Help for individuals experiencing houselessness, domestic violence, sexual assault, and human trafficking.

Phone: 319-234-0232

Crisis Line: 1-800-410-7233



Black Hawk County Veterans Affairs - Assists Veterans/Dependents. Provides emergency assistance with basic needs, helps to file claims for Federal VA benefits, provides information and referrals, and more.

Address: 1407 Independence Ave., 1st Floor, Waterloo, IA 50703

Phone: 319-291-2512


Veterans Crisis Line - Connect to qualified responders with the Department of Veterans Affairs.

Phone: Dial 988 then press 1

Text: 838255



House of Hope - Provides single-mother families and women who age out of foster care with individualized support and transitional housing to achieve secure families, independence and permanent homes.

Address: 845 West 4th St., Waterloo, IA 50702

Phone: 319-232-3823


Operation Threshold - Provides education and services to help people meet their basic needs and become self-sufficient.

Address: 1535 Lafayette St., Waterloo, IA 50703

Phone: 319-291-2065


Job Assistance

Iowa Vocational Rehabilitation Services (IVRS)- An employment program for individuals who experience a disability. We focus on service delivery that helps people prepare for, get, keep, and advance in employment. 

Address: 3420 University Ave.
Suite D, Waterloo, IA 50701

Phone: 319-234-0319


IowaWORKS- The state's largest jobs bank is Iowa's best resource for finding a new job. IowaWORKS also offers one-on-one career services to help.

Address: 3420 University Ave, Waterloo, IA 50701

Phone: 319-235-2123


United Way 211 - Help with housing, food, transportation, and health care.

Phone: 211 or 800-244-7431


Eye of the Needle - Free services for families along the poverty line with clothing, food, and household items.

Address: 518 Western Ave, Waterloo, IA 50702

Phone: 319-215-6151


Love INC of the Cedar Valley - Network of local churches helping those in need.

Address: 2603 Rainbow Dr, Cedar Falls, IA 50613

Phone: 319-266-1264 (M-F 9am - 12pm)



Peoples Community Health Clinic - Offers affordable health care for all, regardless of financial situation.

Address: 905 Franklin St., Waterloo, IA 50703

Phone: 319-874-3000


ACE-SAP Free Clinic - Free medical services from registered nurses in Allen College's nurse practitioner program.

Address: Allen College, 1990 Heath St., Waterloo, IA 50703

Phone: 319-226-2000

When is the clinic open? Since the clinic is staffed by students, the times vary depending on student schedules. You can call the Salvation Army at 319-235-9358 for information on clinic times. 



Northeast Iowa Food Bank - Provides grocery products to Black Hawk County households.

Address: 1605 Lafayette St., Waterloo, IA 50703

Phone: 319-235-0507


Operation Threshold - Resources to help people meet basic needs and become self-sufficient.

Address: 1535 Lafayette St., Waterloo, IA 50703

Phone: 319-291-2065


Salvation Army

Address: 89 Franklin St., Waterloo, IA 50703

Phone: 319-235-9358



Black Hawk-Grundy Mental Health

Address: 3251 W 9th St., Waterloo, IA 50702

Phone: 319-234-2893 or 1-800-583-1526


Mental Health Walk in Clinic

Address: Unity Point Hospital, Entrance 6B, 164 W Dale St., Waterloo, IA 50703

Phone: 319-226-2106


National Suicide Prevention Lifeline

Phone: 988 or 1-800-273-8255


Pathways Behavioral Services

Mental Health and/or Addiction Support.

3362 University Ave., Waterloo, IA 50701

Phone: 319-235-6571



Iowa Legal Aid - Waterloo Office - Provides free civil legal help for eligible clients.

Address: 607 Sycamore St., #304, Waterloo, IA 50703

Phone: 319-235-7008 or 1-800-532-1275


Legal Hotline for Older Iowans

For Iowans 60 and older

Phone: 1-800-992-8161


People’s Law Library - Empowering Iowans as they navigate the legal system.



Iowa Bureau of Refugee Services - Offers refugees and communities help adapting to the challenges they are facing.

Phone: 1-800-362-2780


Lutheran Services in Iowa (LSI) - LSI’s Refugee and Immigrant Services provides Iowa’s newest neighbors with education, family services, and economic development programs to help start path to U.S. citizenship.

Address: 304 South St., Waterloo, IA 50701

Phone: 319-233-3579


American Sign Language (ASL)

For interpretive services and other information:

Katie O'Brien- Assistant Professor of Instruction at the University of Northern Iowa

Phone: 319-273-7708



Northeast Iowa Interpreting Services-

Phone: 319-277-8174