Accessibility Notice: The library provides links to external community resources for your convenience. These websites are maintained by third parties, and the library cannot ensure their accessibility or WCAG compliance. If you need assistance accessing any of these resources, please contact the library at 319-291-4476 or email askus@waterloopubliclibrary.org.
General
Black Hawk County General Assistance - Immediate assistance to those who cannot obtain it from any other source.
Address: 1407 Independence Ave., 4th Floor, Waterloo, IA 50703
Phone: 319-292-2261
www.blackhawkcounty.iowa.gov/246/General-Assistance
Black Hawk County HHS
Address: 1407 Independence Ave.
P.O. Box 7500, Waterloo, IA 50704
Phone: 319-291-2441
hhs.iowa.gov/locations/black-hawk-county-hhs
Catholic Charities Dubuque - Offering services for housing, counseling, immigration legal services, jail & prison reentry, adoption, pregnancy support and more.
Phone: 1-800-772-2758
Immigration Legal Services: (319)-364-7121
Your Life Iowa - Confidential support for addictions, suicidal thoughts, or mental health.
Phone: 855-581-8111
Text: 855-895-8398
Domestic Abuse and Sexual Assault
National Domestic Violence Hotline
1-800-799-SAFE (7233)
1-800-787-3224 TTY
National Sexual Assault Hotline
1-800-656-HOPE (4673)
Amani Community Services - Sexual assault agency serving African Americans in Iowa.
Address: 2315 Falls Ave., Suite 1, Waterloo, IA 50701
Phone: 319-232-5660
24 hour after care: 888-983-2533
Domestic Abuse Response Team - Black Hawk County
Address: 715 Mulberry St., Waterloo, IA 50703
Phone: 319-291-4331
www.blackhawkcounty.iowa.gov/725/Domestic-Violence-Community-Resource
Friends of the Family - Help for individuals in crisis due to houselessness, domestic violence, sexual assault, and human trafficking.
Waterloo office: 1009 Peoples Square Waterloo, IA 50702
Phone: 319-234-0232
Victim Services Hotline: 319-352-0037
Housing Services Hotline: 319-233-3094
Iowa Victim Service Call Center
1-800-770-1650
Text IOWAHELP to 20121
Riverview Center - Client-centered care for individuals affected by sexual assault in Iowa.
Address: 100 East Park Ave., Suite 250, Waterloo, IA 50703
Phone: 319-939-9599
Sexual Assault Hotline: 888-557-0310
Senior Care
Elder Abuse Hotline
Phone: 1-800-362-2178
Northeast Iowa Agency on Aging
Phone: 1-800-779-8707
Shelter
Cedar Valley Hospitality House - Daytime shelter for currently unhoused Cedar Valley residents
Address: 1003 Mulberry St., Waterloo, IA 50703
Phone: 319-234-1311
Salvation Army Men’s Shelter
Address: 149 Argyle St., Waterloo, IA 50703
Phone: 319-233-1952
Salvation Army Women and Children’s Shelter
Address: 603 S Hackett Rd., Waterloo, IA 50701
Phone: 319-232-0397
Saint Francis of Assisi Catholic Worker House - Provides food and shelter for male citizens in need.
Address: 321 East 8th St., Waterloo, IA 50703
Phone: 319-232-2116
Friends of the Family - Help for individuals experiencing houselessness, domestic violence, sexual assault, and human trafficking.
Address: 1009 Peoples Square, Waterloo, IA 50702
Phone: 319-234-0232
Housing Services Hotline: 319-233-3094
Crisis Line: 1-800-410-7233
Veterans
Black Hawk County Veterans Affairs - Assists Veterans/Dependents. Provides emergency assistance with basic needs, helps to file claims for Federal VA benefits, provides information and referrals, and more.
Address: 1407 Independence Ave., 1st Floor, Waterloo, IA 50703
Phone: 319-291-2512
Veterans Crisis Line - Connect to qualified responders with the Department of Veterans Affairs.
Phone: Dial 988 then press 1
Text: 838255
Housing, Rent, and Utilities
House of Hope - Provides single-mother families and women who age out of foster care with individualized support and transitional housing to achieve secure families, independence and permanent homes.
Address: 845 West 4th St., Waterloo, IA 50702
Phone: 319-232-3823
Operation Threshold - Provides education and services to help people meet their basic needs and become self-sufficient.
Address: 1535 Lafayette St., Waterloo, IA 50703
Phone: 319-291-2065
Job Assistance
Iowa Vocational Rehabilitation Services (IVRS)- An employment program for individuals who experience a disability. We focus on service delivery that helps people prepare for, get, keep, and advance in employment.
Address: 3420 University Ave.
Suite D, Waterloo, IA 50701
Phone: 319-234-0319
workforce.iowa.gov/vr/about-vr
IowaWORKS- The state's largest jobs bank is Iowa's best resource for finding a new job. IowaWORKS also offers one-on-one career services to help.
Address: 3420 University Ave, Waterloo, IA 50701
Phone: 319-235-2123
General and Clothing
United Way 211 - Help with housing, food, transportation, and health care.
Phone: 211 or 800-244-7431
Local Address: 425 Cedar St # 300, Waterloo, IA 50701
Local Phone: (319) 235-6211
Eye of the Needle - Free services for families along the poverty line with clothing, food, and household items.
Address: 518 Western Ave, Waterloo, IA 50702
Phone: 319-215-6151
Love INC of the Cedar Valley - Network of local churches helping those in need.
Address: 2603 Rainbow Dr, Cedar Falls, IA 50613
Phone: 319-266-1264 (M-F 9am - 12pm)
Medical
Peoples Community Health Clinic - Offers affordable health care for all, regardless of financial situation.
Address: 905 Franklin St., Waterloo, IA 50703
Phone: 319-874-3000
Allen College Debonis Clinic - Free medical services from registered nurses in Allen College's nurse practitioner program.
Address: Salvation Army on the corner of Logan Ave. and Hwy 63. Persons should enter the 207 Logan Ave entrance (by the chapel) and signs will direct you downstairs.
Phone: 319-235-9358 (Messages may be left at extension 4 outside clinic hours)
www.allencollege.edu/about-us/community/debonis-clinic
When is the clinic open? Since the clinic is staffed by students, the times vary depending on student schedules. View the calendar here, or call 319-235-9358 for information on clinic times.
Together for Youth - Over 30 years of Adolescent Pregnancy Prevention & Parenting Partnerships
Address: 3136 Brockway Rd., Suite B, Waterloo, IA 50702
Phone: 319-433-6331
Food Assistance
Northeast Iowa Food Bank - Provides grocery products to Black Hawk County households.
Address: 1605 Lafayette St., Waterloo, IA 50703
Phone: 319-235-0507
Operation Threshold - Resources to help people meet basic needs and become self-sufficient.
Address: 1535 Lafayette St., Waterloo, IA 50703
Phone: 319-291-2065
Salvation Army
Address: 89 Franklin St., Waterloo, IA 50703
Phone: 319-235-9358
centralusa.salvationarmy.org/waterloo/contact-us/
Mental Health Needs
Black Hawk-Grundy Mental Health
Address: 3251 W 9th St., Waterloo, IA 50702
Phone: 319-234-2893 or 1-800-583-1526
Mental Health Walk in Clinic
Address: Unity Point Hospital, Entrance 6B, 164 W Dale St., Waterloo, IA 50703
Phone: 319-226-2106
National Suicide Prevention Lifeline
Phone: 988 or 1-800-273-8255
Pathways Behavioral Services
Mental Health and/or Addiction Support.
3362 University Ave., Waterloo, IA 50701
Phone: 319-235-6571
Legal Assistance
Iowa Legal Aid - Waterloo Office - Provides free civil legal help for eligible clients.
Address: 607 Sycamore St., #304, Waterloo, IA 50703
Phone: 319-235-7008 or 1-800-532-1275
Legal Hotline for Older Iowans
For Iowans 60 and older
Phone: 1-800-992-8161
People’s Law Library - Empowering Iowans as they navigate the legal system.
Waterloo Human Rights Commission - Civil Rights and Discrimination Assistance
620 Mulberry Street, Waterloo, IA 50703
Phone:(319) 291-4441
Fax: (319) 291-4295
www.cityofwaterlooiowa.com/residents/human_rights/index.php
Immigrants and Refugees
Iowa Bureau of Refugee Services - Offers refugees and communities help adapting to the challenges they are facing.
hhs.iowa.gov/programs/programs-and-services/refugee-services
Lutheran Services in Iowa (LSI) - LSI’s Refugee and Immigrant Services provides Iowa’s newest neighbors with education, family services, and economic development programs to help start path to U.S. citizenship.
Address: 3640 University Ave, Waterloo, IA 50701
Phone: 319-233-3579
Translation and Language Learning
YWCA’s Multicultural Services and English Classes-English Classes designed for individuals who are not yet proficient in English. Learn English alongside others from the community in a supportive and welcoming environment.
For more information or to access our services contact Melissa Villa at (319) 234-7589, ext. 240
YWCA Multicultural Services and English Classes Website
AMERICAN SIGN LANGUAGE (ASL)
For interpretive services and other information:
Katie O'Brien- Assistant Professor of Instruction at the University of Northern Iowa
Phone: 319-273-7708
Email: katie.obrien@uni.edu
Northeast Iowa Interpreting Services
Phone: 319-277-8174