Library Services | Waterloo, IA | Waterloo Public Library

Now offering Curbside Pickup and Computer, Scanning, Notary, & Exam Proctoring Services by Appointment! 

With the restrictions in Black Hawk County being lessened, the Library is excited to now offer curbside pickup and some services by appointment!

 

While we have been closed, we have been developing a multi-phase plan to safely restore library services, dependent on guidance from City of Waterloo and public health officials, and the availability of supplies and personal protective equipment to keep both the public and staff safe. At this time, we do not yet have a date for when the building will reopen, but as soon as we do, we will let you know. 

 

We look forward to restoring normal library operations and will continue to evaluate how and when to start our next phase of reopening.

Beginning July 6, the Waterloo Public Library is excited to offer appointments for these additional services:
 

Printing, faxing and photocopying are available through Curbside Pickup, though in some instances an appointment may be necessary.

Update on Library Services

Curbside Pickup Service is available

Monday - Saturday, 10:00 am - 4:00 pm 

 

Available Materials:

Books, magazines, DVDs, Blu-rays, music CDs, and audiobooks/books on CD.

How it works:

 

1. Place Your Holds

Log into your account here. Search for titles you wish to check out and then click “Place Hold” next to each. You may also call the Waterloo Public Library for personal assistance in reserving items at (319)291-4476.

 

2. Receive Holds Ready Notification 

We will email or call when your holds are available for pickup. Once you receive this notification you may visit the library between 10 am and 4 pm Monday – Saturday to pick up your materials. Due to demand, wait times for holds placed online may be longer than usual. Thank you for your patience.

 

3. Arrive at Pickup Location & Call

Enter the library’s parking lot and remain in your vehicle. Have your library card number ready. 
Call (319)291-4480 or text us at (319)214-0009 to let us know you have arrived. Your items will be checked out to your account, bagged and brought outside. Enjoy!

You must pick up your materials within 10 days of receiving your "holds are available" notification. Unclaimed items will be checked back in and reshelved. 

 

If you would like library staff to suggest materials for you, please fill out our new Shelf Service form for personalized recommendations. You may then place items on hold for future curbside pickup.

 

Returning Items: For the safety of library staff, all returns must go to the outdoor book drop located near the library’s main entrance. Returned items will not be accepted at curbside pickup. All returns will go into a 96 hour quarantine period. For this reason, please understand that materials will still appear on your account until they are checked in by library staff.

Curbside Printing:

 

Curbside Photocopying & Faxing:

 

  • Arrive in the parking lot and call 319-291-4476 and let staff know you are here to have items photocopied or faxed.

  • Staff will come to your car to get your items.*

  • Please wait in your car while staff makes your copies/sends your fax.

  • The cost for photocopying is $.15 per side, faxing is $.50 per page.

  • Staff will return to your car with your copies/original fax and collect the amount you owe. Correct change is appreciated.

 

*If your documents are of a personal nature, you may need to make an appointment so you can remain with your items. As of July 22, the City of Waterloo will require all visitors over the age of two to wear a face covering while in the library. We ask that you also please observe social distancing.

Curbside Pickup FAQ: 

 

Can I come to the library in person to place an order?

Unfortunately, we are unable to process requests in person. You may make your request online or by calling. 

 

Can I enter the library to pick up my items? 

No, the library remains closed to the public beyond services by appointment.

 

How long will it take to process my order? 

Please expect at least a 48 hour turn around. 

 

I don’t know what I want to check out. Can someone choose for me? 

Absolutely! Library staff can assist with choosing materials for checkout if specific titles are not requested. Please fill out this form or call the library to submit your requests. 

 

Can I request materials from the Cedar Falls Public Library to be picked up in Waterloo?

Yes, both Waterloo and Cedar Falls Public Library materials are available for curbside pickup. Transfer service between libraries is very limited, so wait times for materials from CFPL may take longer than normal. 

 

How can I be sure my items are safe?

The library cannot guarantee any materials are free from germs, viruses, or other contagions. All returned materials are quarantined for at least 96 hours. If you prefer, you may wipe the plastic covers of your items with a disinfecting wipe at home. Please do not use disinfecting wipes on paper materials.

 

Additional Services by Appointment

  • ***Please see our "Things to Know About Services by Appointment" before scheduling your appointment.***

  • Call 319-291-4476 to schedule an appointment.

  • Arrive in the parking lot no more than 5 minutes before your appointment time and call 319-291-4476 and let staff know you are here for your appointment.

  • When instructed, come to the library’s staff entrance (located on the building’s southwest corner at the top of the ramp off the parking lot) where you will be let into the building.

  • Please note: As of July 22, the City of Waterloo will require all visitors over the age of two to wear a face covering while in the library. We ask that you also please observe social distancing.

Available Services

 

Computers & Scanning:  A Waterloo Public Library card number and PIN is required, so please have those available. If you do not have a library card you will need to register for one online or may do so during your appointment.

Notary Service: You must present a valid government-issued photo ID for this service. 

Exam Proctoring: Your instructor must reach out to us via our email address to send your exam information. Our email address is askus@waterloopubliclibrary.org.

Things to Know About Services by Appointment:

  • Our staff are wearing face coverings. Please note: As of July 22, the City of Waterloo will require all visitors over the age of two to wear a face covering while in the library. We ask that you also please observe social distancing.

  • Computer stations are sanitized between appointments and hand sanitizer is available. 

  • The library remains closed to the public beyond these services by appointment. To check out materials, please use Curbside Pickup.

  • Patrons must leave the building at the end of their appointment. 

  • 8 public computers are available by reservation only. This includes adults, teens, and kids. Please refer to the library’s Safe Child Policy.

  • Reservations can be made up to 7 days in advance and are limited to one appointment per day. Up to 3 appointments may be scheduled per patron at a time. 

  • Computer reservations are limited to 1 hour per day, including printing.

  • We recommend only 1 person at a computer at a time. However, up to two members of the same household may share a computer. 

  • Due to social distancing guidelines, library staff are not able to handle patron’s personal devices and cannot provide in-depth technology or computer assistance. 

  • Social distancing is expected. Those who are not staying 6 feet from others may be asked to leave.

  • If you have materials to return, place them in the outdoor book return slots. Do not bring inside.

 

From our Youth Department

We sure do miss having storytime with you! In the meantime check out these kid friendly digital offerings provided for free through your library. We recommend you try out Tumble Book Library with your children. Tumble Book Library is a curated database of children’s e-books made with over 1100 titles for grades K-6, including unique animated, talking picture books, read-along chapter books, National Geographic videos, non-fiction books, graphic novels, playlists, lesson plans, quizzes, educational games, and books in Spanish and French. No limits! Just click and start watching. It's that easy!

We also encourage you to try Kids InfoBits if your kids start getting antsy for something do while school is out. Have them conduct research on animals, people, places, and so much more! 

If you are looking for ebooks and audiobooks for your children, try out our Overdrive eReading Room for Kids!

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Enjoy our large digital collection free with your library card!

 

Now is a great time to get familiar with our digital collection. Do you have questions about our free apps Libby, Hoopla, RBdigital, or Transparent Language? Give us a call. We will help you, 9:00 am - 5:00 pm, Monday - Friday!* 319-291-4476 *Subject to change as conditions warrant.

 

Other Frequently Asked Questions

What if my items are due?

The due dates for items checked out via curbside service will appear on the transaction receipt. We request you return your items to the book drop outside our front entrance. Items will be quarantined for at least 96 hours so please understand that they may remain on your account for some time before they are checked in. Please keep in mind that we are now fine free and you will not be charged fines for overdue items. 

 

What if some of my holds are ready for pickup?

You may use curbside pickup service to obtain your items. 

Can I apply for a library card?

During our period of closure, Iowa state residents are welcome to apply for a library card on our website here — and gain access to an array of digital resources, including eBooks, eAudiobooks, databases, and more. Those who received their digital card numbers may pick up their physical cards using Curbside Pickup.

My library card is about to expire. How can I renew?

All accounts nearing their expiration dates have been renewed until the end of the year.

 

We hope that these measures help keep our community safe and well during this time. We are dedicated to providing our community with safe access to our resources and will immediately let you know as soon as we reopen our doors. Thank you for your patience.

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